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- People and companies only work at a small percentage of their potential.
- 20% of the things that your team focuses on will contribute 80% of the increase in company productivity, profits, and value.
- The purpose of measuring productivity and profits is to improve them.
- Performance should be measured as physical evidence of completed work.
- Putting the right people in key positions helps insure company success.
- Engaged employees increase productivity.
- What gets measured gets done. What gets feedback and measured gets done well. What gets reinforced gets repeated.