• People and companies only work at a small percentage of their potential.
  • 20% of the things that your team focuses on will contribute 80% of the increase in company productivity, profits, and value.
  • The purpose of measuring productivity and profits is to improve them.
  • Performance should be measured as physical evidence of completed work.
  • Putting the right people in key positions helps insure company success.
  • Engaged employees increase productivity.
  • What gets measured gets done. What gets feedback and measured gets done well. What gets reinforced gets repeated.